Using Accountability to Achieve Your Business Goals

Accountability

If your company is like many other small to medium businesses, your employees represent both your organisation's biggest expense, and your most valuable asset. This means your company's productivity and its profitability depend on making sure all of your workers perform up to their full potential.

How can this be accomplished? Studies show a dramatic increase in both worker and business performance when an organisation effectively sets and closely ties individual employee goals to the company's overall strategy. Yet amazingly, a mere 7 per cent of employees today fully understand their company's business strategies and what's expected of them in order to help achieve company goals.

Where to start?

At PJT, this is how we ensure individual goals are tied in to our overall business strategy:

  1. Every quarter, each team member meets with their manager to set goals and outcomes for the quarter. These goals tie into the business’s aims for the quarter.
  2. Every week, the entire team meets to see where everyone is at with their goals, if there are any roadblocks, and if so, how they can be overcome.
  3. Towards the end of the quarter, if anyone needs extra assistance to achieve their goals, everyone pitches in to ensure all goals and objectives are met, resulting in the business meeting budget and continually staying on track.

This strategy works well at keeping the whole team accountable, and picks up any potential issues early.

Being accountable — not just a way of work, a way of life

There is no real mystery when it comes to acting in a responsible, accountable way. It is something everyone has been trained to do all his or her life. Responsible, mature actions must simply move beyond everyday life and into the work day. The rules of accountability may sound familiar, but they are so often forgotten when management and staff operate within the stress of today's business environment.

Remember to:

  • Always follow through. Do what you say you will do, when you say you will do it.
  • Always be aware of the big picture—the company's goal.
  • Take responsibility for your attitude—to your colleagues, your job, and your customers.
  • Your company needs your ideas and creativity. Strive to show initiative beyond your job description.

If you would like more information, or strategies on how to achieve this in your business, contact a business advisor today for a free, no obligation meeting.

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About the author

Jodie is the Managing Director of PJT. She leads the team in making sure we are providing you with exceptional service and are always staying one step ahead. She now puts her experience in growing businesses into PJT.